When you are banned your account is blocked. You can log in but you are not allowed to play. When you have been banned you'll see a message notifying the time until your ban is valid and the reason for the punishment. Your punishment could be temporary or permanent, depending on the rule violation. If you have registered more than one account - play with only one of them and notify the administration, so they can block the others.

2. How do I contact the Support team?

You can contact the Support team from every page of the game through Forum (at the top of each page) or through Feedback (at the bottom of each page).

3. How do I and is it possible to delete my account?

No, you cannot delete your account. It will be deleted automatically after 30 days of inactivity.

4. How do I change my personal data: username, e-mail and password?

No, you cannot change your username. Yes, you can change your e-mail from Options > Change e-mail. Yes, you can change your password from Options > Change password.

5. Will my account be deleted if I don’t log in game for a certain period? What should I do to prevent that?

Yes. Your account will be deleted automatically if you don't log in for more than 30 days. You can activate Vacation Mode or log in only (without playing or developing) to prevent deleting your account.

6. How do I confirm my e-mail in order to get the unique dress?

You can confirm your e-mail from Options > Email Confirmation

General Questions

1. I can’t log in? I receive an error message each time I enter my username & password – what steps should I partake?

If you cannot log in or receive error messages during logging in, please check the following solutions: Forgotten password: If you have forgotten your password click "Forgotten password" and then type in your e-mail address which you used during registration. A new generated password will be sent to your e-mail. Browser issues and add-ons: For best performance, we recommend Mozilla Firefox.

2. How can I gain points?

Points are increased by:

Playing Mini games;
Visiting the Cosmetic surgery doctor in the Clinic;
Living in an Apartment;
Having a friendship;
Changing your hair;
Changing your make-up;
Changing your tan;
Dancing in the Club;
Achievements;
Visiting the Tattoo studio;
Owning a Pet;
Reading in the Library when you have IQ more than 200.

3. How can I change my avatar?

You can set/change your avatar from Options > Profile.

4. What are Goals?

Goals are little tasks you need to accomplish in order to reach the next level. They also help you learn more about the features of the game.

5. What are Talents?

Talents are a paid option which gives different types of bonuses. For more information on Talents click here

6. What are Mini games used for?

You can play mini games only once a day for point, IQ and dollars and after that you can play them for fun as much as you want.

7. Why do the attributes of my Lady change?

The attributes of your Lady change because of the daily update. It updates almost every parameter of your Lady.

8. What ranking do I take part in?

Every player that has at least 1 point has a spot in every rank list.

9. Can I bathe the Lady without having an apartment?

No, you cannot.

10. Why can’t I queue more than one activity?

Only players with a premium account can queue 3 activities.

11. Why doesn't the library give me IQ anymore?

When you reach an IQ of 200, the library doesn't increase it anymore – you’ll receive points instead. The Mini Games and the Mystery boutique still increase you IQ.

12. Why did my rating at the Podium go back to 0?

Every Wednesday the winners are displayed and then the ratings are restarted so that every Lady has an equal chance to win next Wednesday.

13. Why can’t I sign up for another course?

You’re either currently working, in another course or you don’t meet all of the requirement for the course (money, level, IQ).

Wardrobe

1. What is the Lady’s wardrobe?

The Wardrobe is the place where your Lady keeps all of her clothing items and accessories. From there you can change your outfits and make new ones.

2. How do I put on the clothes and accessories in the order that I want?

Use the "Change order" button . When you open it you will be able to place the items in the order that you prefer.

3. How do I save an outfit?

You simply click on the save outfit button, name the outfit and you’re done.

Mall, Market and Beauty salon

1. Where can I shop for clothes and accessories?

The Mall.

2. Where can I do my lady’s groceries?

The Market.

3. Where can I change my lady’s tan, makeup or hairstyle?

The Beauty salon.

Challenges

1. What are challenges?

Through challenges you can find out if your lady is better than all the other. For more information click here.

2. I haven’t reached level 5. Can I challenge other players that haven’t reached level 5 yet?

No, you cannot. Both you and the player you challenge have to be over level 5.

3. I accepted a Challenge for 100 dollars and I won, but only I won only 90 dollars. Why?

The winner takes 90% of the bet, because the other 10% cover the challenge expenses.

Premium account, Diamonds

1. What are diamonds and what are they used for?

Diamonds are the premium currency in the game. They can be used for boosting you Lady’s’ attributes, buying an apartment or a pet and buying dollars. For more information on diamonds click here

2. What is premium account and what difference does it make?

The Premium account gives you the following opportunities:

You can activate three actions to be carried out consecutively (1 action for Non-Premium users);
You can buy and store in “My Items” up to 20 products from the Market at a time (5 products for Non-Premium users);
You can personalize your profile with a particular background pattern in a particular color scheme showing particular number of comments;
You can view additional statistics – for duels, games already played, activities, etc;
Your old messages are saved in your Inbox until you decide to delete them (messages for Non-Premium users are kept for 3 days);
A lighter interface, no ads, the option to create Hotlinks – a quick way to make frequently used menus available to you with one click of the mouse.

3. I don’t receive my diamonds. What should I do?

If you chose one of the free methods to earn diamonds you need to contact the organization which has placed the diamond offer. If you bought diamonds from us and you do not receive them, contact out payment support team.

4. How can I earn diamonds?

Through the menu from where you buy Diamonds there is also a button “Earn Diamonds” and from there you can choose one of the offered ways to earn Diamonds.

5. How do I exchange Diamonds for Dollars?

Through the Premium menu you can exchange Diamonds for Dollars. 1 Diamond = 90 Dollars.

Lady’s attributes

1. How can I enhance my Lady’s attributes?

The common way is by using food or drinks and performing activities (sleeping, bathing, etc.) and the other one is by Diamonds, but not every attribute can be enhanced with Diamonds.

2. Is there a quicker way to lose weight?

The quickest way to lose weight is to go to the gym or by jogging in the park. You can also eat healthy food but it is not as effective as the other two ways.

Friends

1. I can’t get a boyfriend. What am I doing wrong?

You’re not doing anything wrong. You just need to keep trying and you’ll eventually get a boyfriend.

2. Why can’t I get a boyfriend that gives me more points and money?

You need to be a higher level to get a boyfriend that gives you more points and money.

3. How can I make a friend?

You can meet a Lady friend at the park while jogging or a Boyfriend flirting in the Disco.